Placing an Order         

Ordering online at MyCritterPetSupplies.com is quick and easy! Browse through our product selection using the categories and our site search and use the image zoom and product review features to find the right items for your “Critter”.

Add items to the shopping cart if you're ready to check out or just want to save them for later, and you can always click "View Cart" at the top of the page to view the items in the cart.

Once you're ready to purchase click on "Checkout Now" from your shopping cart and follow the prompts. Be sure to register on the site to save your address information for next time!

Canceling an Order

MyCritterPetSupplies.com processes orders immediately once they’re placed, and we may not be able to modify or cancel your order. Please contact us at CustSvc@MyCritterPetSupplies.com or 1.888.LV.CRITT (582-7488) to speak to a Customer Service Representative to see if we can make any changes for you.

Using a Critter e-Gift Certificate as Payment    

To use a Critter e-Gift Certificate just shop as normal and you will be prompted to enter in your Critter e-Gift Certificate number during checkout. It’s that easy!

Send a “Critter-to-Critter” e-Gift           

To send a Critter-to-Critter e-Gift, simply purchase a Critter e-Gift Certificate online from MyCritterPetsupplies.com FOR a Critter FROM another Critter and checkout as normal. Enter the required information and an email will be sent to the Critter recipient along with their Critter e-Gift. Additionally, you and your Critter will be sent an email confirming the e-Gift which also serves as your receipt. 

Payment Options        

MyCritterPetSupplies.com currently accepts the following for payment: Critter e-Gift Certificate, Visa, Mastercard, American Express, Discover and PayPal.

Sales Tax        

MyCritterPetSupplies.com is required by law to charge appropriate sales tax for orders that ship to and/or originate via addresses within the state of Florida. (Florida Sales Tax 7.00%)