RETURN POLICY

Your complete satisfaction (including you & your Critter’s) is important to us! If an item isn't working out for you or your Critter, please contact our Customer Service department via email: Returns@MyCritterPetSupplies.com or by calling our toll free number, 1-888.LV.CRITT (582-7488) and we will do everything “humanly” possible to make it right. Remember that your Critters should be supervised when playing with toys, as no toy is completely indestructible.

Returns to MyCritterPetSupplies.com      

MyCritterPetSupplies.com will gladly accept returns of merchandise purchased through MyCritterPetSupplies.com within 45 days of the initial order date. Before returning merchandise to MyCritterPetSupplies.com, please contact our Customer Service department via email: Returns@MyCritterPetSupplies.com or by calling our toll free number, 1-888.LV.CRITT (582-7488) to obtain Return Authorization (RA) #. Just provide your order information and item # and our friendly “Critters” in the Customer Service department will instruct how to return. We can either offer an exchange or provide a refund. Please note that MyCritterPetSupplies.com changes inventory on a regular basis and cannot guarantee an exact exchange for your online purchase. However, we will do our best to honor your request. When returning an order purchased through MyCritterPetSupplies.com, we will issue a refund in the form of your original payment method. It’s that easy!

For all returns made after 45 days of the initial order date, we will issue your refund in the form of a MyCritterPetSupplies.com Critter e-Gift Certificate. Shipping charges, shipping & handling fees and/or purchases of Critter e-Gift Certificates are non-refundable.

To expedite your return, please ship item(s), your packing slip(s), Return Authorization (RA) #, and stating reason for the return to:

MyCritterPetSupplies.com Returns
PO Box 551699
Jacksonville, FL  32255-1699

Please allow 3-5 business days from merchandise receipt for your return to be processed. You will receive an email confirmation. Please allow up to 10-15 business days for your account balance to reflect the refund. This timeframe varies by bank. Personalized products cannot be returned, unless the result of a MyCritterPetSupplies.com error.

If your return is the result of an incorrect shipment by MyCritterPetSupplies.com, or a damaged or defective product, we will refund merchandise charges to your original form of payment. We will reimburse shipping charges incurred to return incorrect, damaged, or defective merchandise to MyCritterPetSupplies.com, not to exceed the chosen published carrier rate for the weight of the package. If returning merchandise for any other reason, you are required to pay all shipping charges to and from MyCritterPetSupplies.com. For your protection, please send your return via carriers who offer package tracking such as FedEx or UPS (be sure to retain your tracking receipt for future reference). MyCritterPetSupplies.com is not responsible for lost or damaged return shipments. Shipping charges are non-refundable.

Lupine® Lifetime "Even if Chewed" Guarantee

Finally, a guarantee with teeth! We understand the joys and frustrations of pet ownership - and while we can't replace the legs on your kitchen table or your best pair of shoes, we can do our part to help keep your best friend out of the doghouse (or at least make it more comfortable)!

Lupine® collars, leads, harnesses and Lupine® specific products come with a lifetime guarantee on all of their products. Simply return a damaged product and they'll replace it for free! Contact MyCritterPetSupplies.com for more details.